Terms of Service

Acceptance of Terms

By accessing or using our website, submitting inquiries, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the revised terms.

Description of Services

ProperlyPR is a full-service digital marketing agency offering a range of services, including but not limited to:

• Web design and development
• Search engine optimization (SEO)
• Social media management and strategy
• Paid advertising (Meta, Google, and other platforms)
• Email marketing campaigns
• Brand development and consulting
• Custom printing and out-of-home advertising

Specific deliverables, timelines, and scope of work will be outlined in individual service agreements or proposals provided to each client.

Client Responsibilities

To ensure successful project outcomes, clients agree to:

• Provide accurate and complete information as requested
• Respond to communications and feedback requests in a timely manner
• Supply necessary assets, credentials, and access as needed for project execution
• Review and approve deliverables within agreed-upon timeframes
• Ensure all provided content complies with applicable laws and does not infringe on third-party rights

Delays caused by failure to meet these responsibilities may impact project timelines and deliverables.

Payment Terms and Billing

Payment terms are as follows:

• All fees and payment schedules will be outlined in your service agreement or proposal
• Invoices are due upon receipt unless otherwise specified
• Late payments may incur additional fees as outlined in your agreement
• Work may be paused on accounts with outstanding balances
• Refunds are handled on a case-by-case basis according to project terms

We accept various payment methods and will provide invoicing details at the start of our engagement.

Intellectual Property

Ownership of work product is determined as follows:

• Upon full payment, clients receive ownership of final deliverables created specifically for them
• ProperlyPR retains ownership of proprietary tools, templates, and methodologies used in service delivery
• We reserve the right to showcase completed work in our portfolio unless otherwise agreed in writing
• Client-provided materials remain the property of the client

Any pre-existing intellectual property brought to a project remains with its original owner.

Confidentiality

We take confidentiality seriously:

• We will not disclose confidential business information shared during our engagement to third parties
• Confidential information includes business strategies, financial data, customer lists, and proprietary processes
• This obligation does not apply to information that becomes publicly available or was already known to us
• We may use third-party tools and services to deliver our work; these are bound by their own privacy and security policies

If you require a formal non-disclosure agreement, please let us know and we'll be happy to accommodate.

Limitation of Liability

While we strive for excellence in every project:

• Marketing results are influenced by many factors beyond our control, and we cannot guarantee specific outcomes
• Our liability is limited to the fees paid for the specific service in question
• We are not liable for indirect, incidental, or consequential damages
• Clients are responsible for ensuring their use of deliverables complies with applicable laws

We provide services in good faith and work collaboratively with clients to achieve the best possible results.

Termination

Either party may terminate services under the following conditions:

• With written notice as specified in your service agreement (typically 30 days)
• Immediately, if either party materially breaches these terms
• Upon completion of all agreed-upon deliverables

Upon termination, clients are responsible for payment of all work completed to date. We will provide reasonable assistance in transitioning services if requested.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or our services will be resolved through good-faith negotiation. If resolution cannot be reached, disputes will be settled through binding arbitration or in the courts of competent jurisdiction.

Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorized access to our systems or networks
• Interfere with the proper functioning of the website
• Copy, reproduce, or distribute our content without permission

We reserve the right to restrict access to our website for any user who violates these terms.

Contact Us

If you have any questions about these Terms of Service or need clarification on any points, please reach out:

We're happy to discuss these terms and answer any questions before you engage our services.